Refund policy
Effective Date: September 9, 2026
At Micware, we want customers to have a reliable purchasing experience.
Because many products sold through our store are digital software products, refunds are subject to the conditions below.
1. Digital Products
Digital products are generally non-returnable once the product has been:
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Delivered
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Downloaded
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Revealed
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Activated
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Registered to an account
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Used
However, this does not affect any mandatory consumer rights that cannot legally be excluded.
2. Product Not Working
If a purchased product cannot be activated or does not function as described, please contact us before requesting a refund.
Email:
Please provide:
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Order number
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Email used for the purchase
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Product name
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Description of the problem
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Screenshots or error messages where applicable
We may ask you to follow reasonable troubleshooting or verification steps.
3. Duplicate Purchase
If you accidentally purchase the same digital product more than once and the duplicate product has not been delivered, revealed, downloaded, or activated, contact us as soon as possible.
We will review the order and determine whether a refund is available.
4. Unauthorized Transactions
If you believe an order was placed without your authorization, contact us immediately.
We may investigate the transaction and request information necessary to verify the claim.
5. Incorrect Product
If you receive a product different from the product ordered, contact us before activating or using the product.
If the issue is confirmed, we may provide the correct product or an appropriate refund.
6. Change of Mind
Because digital products cannot generally be physically returned after delivery, a change-of-mind refund may not be available after a digital product has been delivered or activated, subject to applicable consumer law.
7. Chargebacks
Before initiating a payment dispute or chargeback, please contact our support team so we can attempt to resolve the issue.
Fraudulent or abusive chargebacks may be investigated.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
8. Refund Processing
Where a refund is approved, the refund will generally be returned through the original payment method where technically possible.
The time required for the funds to appear depends on the payment provider or financial institution.
9. Contact Us
Refund requests should be sent to:
Micware
159 N Wolcott St
Casper, Wyoming 82601
United States
Phone: +1 659-225-9480
Last updated: September 9, 2026